Returns & Refunds Policy
1. Introduction
Welcome to Bruja Shop (“we,” “our,” or “us”). We want you to be completely satisfied with your purchase of mystical supplies, spiritual tools, and related products from our website https://brujashop.com/ (the “Site”). This Returns & Refunds Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our Site.
By making a purchase on our Site, you agree to the terms of this policy. We reserve the right to modify this policy at any time, and such changes will be effective immediately upon posting on the Site.
2. Return Eligibility
To be eligible for a return, refund, or exchange, the following conditions must be met:
Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund or exchange. The return period begins on the date you receive your order.
Condition: Items must be returned in their original condition, unused, unaltered, and in their original packaging. All labels, tags, and protective wrapping must be intact. Items that show signs of use, damage, or alteration may not be accepted for return or may be subject to a partial refund.
Proof of Purchase: You must provide a valid order number or receipt as proof of purchase. Returns without valid proof of purchase may be denied or subject to store credit at our discretion.
3. Non-Returnable Items
For safety, hygiene, and practical reasons, the following items are non-returnable unless they arrive damaged or defective:
Opened or used consumable items: This includes but is not limited to herbs, oils, candles, incenses, and powders.
Personalized or custom-made items: Items that have been specially ordered, engraved, or customized to your specifications (e.g., a talisman with a specific name or date).
Digital products: Downloadable content, such as spell guides, meditation tracks, or digital art.
Intimate items: Items related to personal spiritual practices that cannot be resold for hygienic reasons.
Clearance or final sale items: Any product marked as “final sale,” “as-is,” or “non-returnable” on the product page at the time of purchase.
4. Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us
Email our customer service team at support@brujashop.com within the 30-day return window. Please include your order number and a detailed reason for the return.
Step 2: Receive Authorization
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to ship the item. Returns sent without an RMA number will not be accepted.
Step 3: Ship the Item
Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or the RMA email. Ship the package to the address we provide using a trackable and insured shipping service. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
5. Refunds
Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet our return conditions.
Approval & Processing: If the return is approved, your refund will be processed to the original method of payment.
Timeline: Please allow up to 10 business days for the refund to be reflected in your account, depending on your bank or credit card company’s processing time.
Partial Refunds: Items not returned in their original condition, damaged, or missing parts may be subject to a partial refund or restocking fee at our discretion.
6. Exchanges
We will gladly exchange an item for the same product if it is defective or damaged upon arrival. To request an exchange, please contact us at support@brujashop.com with your order number and photos of the product’s condition. If the same item is in stock, we will ship the replacement as soon as we receive and process the returned product. You will not be charged for the replacement item or the return shipping in this case.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@brujashop.com. Provide your order number and clear photos or a video showing the damage or defect. We will arrange for a replacement or refund and provide a prepaid return label if necessary.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit card company, as it may take additional time to post.
If you still have not received your refund, please contact us at support@brujashop.com.
9. Return Shipping Costs
Unless the return is due to our error, you are responsible for paying the return shipping costs. These costs are non-refundable. If you are returning an item over $50, consider using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
10. Questions?
If you have any questions about our Returns & Refunds Policy, please don’t hesitate to contact our customer service team at support@brujashop.com. We are here to help!